Equipment Rental Details

Rental Periods

  • Daily rates are based on any 24 hour period or less, starting at confirmed pick up/delivery time.
  • Weekly rates are 3 times the daily rate and are based on a 7 day period, starting at confirmed pick up/delivery time.

Delivery Service

  • S1 only delivers to or picks up from the door to your building or the loading dock. (Delivery further into the premises will be charged as extra and S1 would need to be advised in advance. Quotation by request.)
  • If no one is at the location to accept the order and sign for it, waiting charges or redelivery charges will apply.
  • S1 will deliver to and pick up from hotels, however an authorized person must be there. Equipment cannot be left with or picked up from hotel staff.

Cancellations

Rental Equipment
S1 must be notified of a cancellation of a confirmed order a minimum of 48 hours (Monday to Friday) prior to scheduled pick up or delivery otherwise the following charges will apply. (e.g. If order is scheduled for pick up/delivery for Monday 8AM, customer must notify S1 Group of cancellation by the previous Thursday 8AM).

  • Less than 48 hours notice of cancellation, charge of 25% of confirmed order
  • Less than 24 hours notice of cancellation, charge of 50% of confirmed order
  • Less than 6 hours notice of cancellation, charge of 100% of confirmed order

Truck / Van Packages, Winnebagos + Trailers
Cancellation of confirmed Truck / Van Package orders or Winnebago / Trailer orders will attract the following charges.

  • More than 72 hours notice of cancellation, charge of 50% of confirmed package and 100% of S1 Group Truck / Van Operator or Winnebago / Trailer Driver.
  • Less than 72 hours notice of cancellation, charge of 100% of confirmed package and 100% for S1 Group Truck/Van Operator or Winnebago/Trailer Driver.

Capture Service
Cancellation of confirmed Capture Service orders will attract the following charges.

  • More than 48 hours notice of cancellation, charge of 50% of confirmed order for Capture Equipment and 100% for S1 Group Digital Tech
  • Less than 48 hours notice of cancellation, charge of 100% of confirmed order for Capture Equipment and S1 Group Digital Tech.

Computer Rentals

  • If you rent a computer, you must copy of your all files before returning as all files will be deleted upon check-in, except in the case of Capture Service where your files will be backed up for 30 days as part of the service, and then deleted after 30 days.

Equipment Issues

  • If any equipment on your order is incomplete or found not to be functioning correctly, S1 Group must be notified immediately by phone at 416-466-3024. If it is after hours and we are closed, please leave a message for the Booking Desk or send an email with photos of the issue to bookings@s1group.ca.
  • If any equipment on your order becomes damaged or is not functioning correctly, please mark the item(s) using tape.
  • All rental equipment must be used by qualified professionals in a non-hazardous and appropriate environment. Please refer to the Terms & Conditions for details. The training of personnel to operate equipment rented from S1 Group is the responsibility of the customer.

Insurance/Deposits/I.D.

  • If the Customer does not have insurance, there are two other options.
  1. A security deposit can be held on the Customer’s credit card for up to the replacement value of the equipment being rented
  2. The Customer can purchase short term insurance. 
    - One option is Front Row Insurance. If you want to purchase insurance from Front Row, please contact admin@s1group.ca for details of what S1 requires.
    - Another option for short term insurance that includes property and liability insurance is Gallagher Canada. For your insurance needs, please contact Stephen Bortolon at Gallagher Canada.
    Stephen Bortolon
    905-948-2622
    Stephen_bortolon@ajg.com
  • The Customer must provide a valid Credit Card at the time of confirmation of a booking. The Customer will be required to fill out S1 Group’s Credit Card Authorization Form.
  • The Customer will also be required to provide government issued Photo Identification.

Any information provided to S1 Group will be kept strictly confidential.
For more information regarding Equipment Rentals, please contact the Bookings Desk at 416-466-3024 or email bookings@s1group.ca